Thank you for choosing Prompt Family Care for your healthcare needs. Below is patient information to help you prepare for your appointment.
Prompt Family Care Patient Information
Accepted Insurances
We accept many insurance plans. You can find a complete list on the insurance page. We will request co-pay payments at the time of your visit. Be sure to let us know if your insurance coverage changes.
Patient Registration
During your initial visit, you’ll be asked to fill out registration forms. You may download, print and complete the forms below to help speed up your registration. Just bring them to your visit.
- Registration Agreement – English
- Registration Agreement – Spanish
- Authorization to Release Health Information
Please arrive 10-15 minutes prior to your scheduled appointment. Bring the following:
- Current insurance card
- Valid government-issued photo ID
- Your completed registration or consent forms
- Any medications you are currently taking in their original containers
A full-time translator is available for our Hispanic population.
Prescription Refills
To provide you with the best possible care, please ask for prescription refills during your office visit. If this is not possible and you need a refill prior to your next scheduled appointment, please contact your pharmacy to fulfill your request.
Please note that for safety reasons, we do not refill prescriptions after hours.
Patient Portal
Click here for our secure patient portal where you can easily access your health information.
Your Patient-Centered Medical Home
Click here to find out what that means for you!
Health Information
We encourage our patients to participate in their health care. That’s why we want to make sure you have information to make informed decisions. Access our health information library and patient education videos on different health topics.
Health Information Library
Through our health information library you have access to:
- Health news and tips
- Health and wellness articles on diseases, conditions, tests, procedures, and immunizations recommended by age group and gender
- Reference library about prescription and over-the-counter drugs
- Healthy recipes
- Multimedia library with videos and podcasts
- Interactive tools including calculators, risk assessments, quizzes, symptom checker, and care guides
- E-mail reminders and goals
Visit the health information library at www.covenanthealth.com/health-library.
Patient Education Videos
Visit the Covenant Health YouTube channel for animated patient education videos on various health topics.
Schedule Your Primary Care Appointment
We’re accepting new adolescent and adult patients. For questions about patient information or to schedule an appointment, call (423) 581-1479.
Same-day sick visits are also available.